Pulsara Help Center

I'm not receiving my alerts on my iOS device.

This article will walk you through iOS Notification settings.

  • VERIFY
    • Vibration is off,
    • Volume is turned up, and
    • Verify Call status is ON
Alert Toggle

Then, go to your phones SETTINGS and press NOTIFICATIONS

VERIFY

  • All alert toggles are set to on
  • Banner settings is set to show Banners as Persistent.  Please note that if you are running iOS 9 or 10, your options will be either Banners or Alerts.  You will want to select Alerts.  
    • iOS 11 - Select Persistent
    • iOS 9/10 - Select Alerts
Persistent-1

    • iOS 12 - Under Notifications make sure that Notifications are set to on and that Banner Style is set to Persistent.
Picture1-2

Next, GO TO Sounds

VERIFY

  • Alert volume slider is all the way to the right
  • The Change with Buttons toggle is set to On
Change with Buttons

With iPhones it can be helpful if you have Vibrate with Ring turned on by navigating to your phone settings -> Sounds & Haptics screen. 

Lastly, verify the volume is at max by pressing the hardware volume button on the right of the device.  You should see a visual indicator of device volume appear and press the up hardware button until this is at max.  

SoundsIcon