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Automatic User Disablement after 180 Days of Inactivity

As a feature of the application, user accounts within Pulsara are automatically deactivated after 180 days of inactivity.

Why does Pulsara disable inactive accounts?

The deactivation feature is an essential security control that ensures your organization’s information remains safe and up-to-date. It supports adherence to industry best practices for data security and privacy, such as HIPAA, by minimizing security risks associated with stale accounts and Electronic Protected Health Information (ePHI).

How does this affect you as a user?

If you don’t log in to Pulsara for 180 days, your account will be disabled.

  • Once disabled, you won’t be able to log in or use Pulsara until an admin at your organization reactivates your account

Will I get a warning before my account is disabled?

You’ll receive up to three warning emails before your account is disabled:

  • 14 days before your account is disabled
  • 2 days before
  • 1 day before

These emails will notify you exactly when your account is scheduled to be disabled and what steps you need to take to keep it active. If you log in after receiving a warning, your account will stay active, and you won’t get any more warnings.

IMPORTANT:

  • The emails are sent to the email address associated with the account and not any other email address.
  • Users who log in to Pulsara with credentials issued  by their organization’s identity provider (IdP) will not receive these warning emails, since their account status is managed by their own IT team.
    • NOTE: This type of user account will still be disabled in Pulsara after 180 days of inactivity. 

What do the warning emails include?

  • The name of your organization (so you know what facility the account will lose access to).
  • Your username (helpful if you have more than one account).
  • The date your account will be disabled if you don’t log in

What should you do if you get a warning email?

Just log in to Pulsara before the disable date in the email. Your account will stay active, and you won’t be disabled.

What happens if your account is disabled?

You won’t be able to log in or use Pulsara and you’ll need to contact your organization’s Pulsara admin to get your account re-enabled.

Who gets these warnings and who is affected?

All Pulsara users are affected, including admins.

  • NOTE: if all admins at your organization are disabled, you’ll need to contact Pulsara support- pulsara.com/support

Is there a record of these actions?

Every time a warning email is sent or an account is disabled, it’s recorded in the user account’s activity log. When an account is disabled due to inactivity, the following log will appear in the user’s log: “User disabled after 180 days without activity.”