Editing Account Details

Admins can edit Account Details from Pulsara MANAGER.

Use the links below to jump to a specific tutorial:

Finding Team Members with Search

Filtering Active vs. Inactive Accounts

Changing User Name

Change Your PIN from the Mobile App

Change Your PIN from Pulsara MANAGER

Disable or Re-Enable an Account

What if I Can't Locate an Account?

After logging in to your account, if you don't see the Manage Users screen automatically, navigate there by selecting Users > Manage Users.

By default, only the Admin Accounts will be visible if you are an admin.

If your entity uses an external system for managing accounts and logins, the following fields will not appear on this screen: Username, Account Status, Last Login, Last Attempt, Failed Login Attempts, and Reset Password (button).


Initial Screen Manage Users

Click on the radio button next to All Users to see every account at your facility.


Finding Personnel with Search

To find specific staff members, search by first name, last name, or username. Use a full or partial search to find the desired account.

user search area-arrow

Filtering Active or Inactive Accounts

If your hospital or agency has recently had major changes with staffing, the Active radio button may help to locate current accounts more easily by filtering out inactive accounts.

user search area active button arrow

Changing Username

Only admins can change usernames within Pulsara.

To change a username, select the desired staff member’s name and click the Pencil icon.

Make changes to the account as needed.

Scroll to the bottom of the page, and click Update Details when ready.

Update details button

Note: If a person’s First or Last name has been edited, it will not be immediately reflected on the list, but the change will be saved.

Other account details can be updated by an admin such as email address, phone number and first and last name. These details can also be managed by members through the mobile app.

To Cancel any changes, simply navigate to a different page on the left menu.

How to Disable an Account

  • Select the account name on the Manage Users page
  • Scroll down to the bottom of the page
  • Click on “Disable User”.

Disable User button-arrow

How to Re-Enable an Account

  • Select the account name on the Manage Users page
  • Scroll down to the bottom of the page
  • Click on “Enable User”.

Enable a User button-arrow

How to Change Your PIN from the Mobile App

Only individual members have access to change their PIN.  Admins do not have this access for privacy and security reasons.

Tap the Pulsara logo to open the main menu.


Choose Settings (next to the gear icon).


Tap Change PIN.


Input your new PIN twice to confirm.

Tap Save in the upper right.


How to Change Your PIN in Pulsara Manager

Find your name on the Manage Users Page.

Click on the Pencil icon to edit your account.

Edit User Pencil

Enter a new PIN.

Scroll to the bottom of the page, and click Update Details to finalize the new PIN.

Update details button-1

What if I Can’t Locate an Account?

If you can’t find an account from the list, your search might be too specific or have a spelling error

Check that you are viewing All Users (and all active/inactive accounts).

All Users and All Statuses - with annotations

Try a more generic search by simply using the first or last name.

If you are unsure of the spelling of the person’s name, try the first three letters of their first or last name to locate them with ease.

Sesrch by first three letters

Where Account Details Can Be Edited



Pulsara Browser App



Admins can edit their own account







User Name**



** requires Admin access to change this information