The Team screen displays all entities alerted about a patient channel, along with the teams and the care team members who were alerted for each team. The screen is also where you can place a Pulsara call (video or audio) or a traditional phone call.
Within the Team screen, a green checkmark 
will appear beside a team member's name as soon as they acknowledge the initial alert for the patient or open the patient channel. Acknowledging a patient communicates to the rest of the care team that you are aware of the patient and are actively part of the team.
Alert status icons for listed care team members
If a listed team member was sent an alert but has not acknowledged it or viewed the patient, an hourglass 
icon will appear next to their name.
If a team member appears with a yellow slash bell 
, the person has either:
- Individually silenced alerts for this patient
- Logged out of Pulsara Mobile after being alerted about a patient (this silences all existing patient channels for the user)
- Or their mobile device ID has been cleared for Pulsara (this can happen when multiple Pulsara accounts are sharing the same device)
If a red slash circle 
appears next to a team member’s name, no alerts have been sent to this user for the patient channel.
A red slash circle will appear , when a person was added to the patient channel because they were on-call, manually assigned, or on the EMS Shift and any of the following are true:
- They are only using Pulsara Web and are not signed into Pulsara on a computer, so there is no active browser session to alert.
- They are part of an EMS Shift Team and one of their teammates is using Pulsara but they are not.
- They do not have notification permissions enabled on Pulsara Mobile or Web
- They do not currently have a Device ID
If the red slash circle remains after confirming the user has alerts for Pulsara enabled, there may be an issue that requires help from Pulsara Technical Support. In this case, we recommend contacting us at www.pulsara.com/support.
Alerts that appear under a listed team member
Most of the time, a team member who appears on the Team Alerts screen will have a chevron (arrow) that can be tapped to display additional alerts that have been sent to that person.
If an alert appears with an envelope, it means that the alert has not been acknowledged. If an alert appears with a green checkmark, it means it has been acknowledged.
Team Screen In Pulsara Mobile
To view the Team screen, tap the team button in the bottom right corner to access the team screen.
To view the alert statuses of teams and users at different facilities, tap the chevron next to the name of the facility. Tap on the chevron to the left of each listed team member to see what alerts were sent to them and the acknowledgment status for each.
To add more team members to a patient channel, please follow the instructions in the Add Members to a Patient Channel.
Team Screen In Pulsara Web
To view team member acknowledgment in Pulsara Web, open patient details and click the Team tab.
If additional team members need to be added to the patient channel, review the procedure for Adding Members to a Patient Channel.