Pulsara Alerts Explained

This article will explain the variety of alerts the Pulsara app will deliver.

Primary Alerts

Initial Alert/Primary Alert

Alert that is sent as soon as the Pulsara case is created or activated.

Repeat Primary Alert

Alert that is sent every 2 minutes after the initial primary alert. This alert does not repeat if:

  • the initial primary alert is acknowledged
  • the user views the patient case
  • the patient case is stopped or canceled
  • the user has logged out or gone off call for all teams

Primary Alert Rollover to Pager

Alert that is sent either immediately, or after 60 seconds, depending on the user's configured preference.

  • When the 60 second rollover delay is selected, the rollover email/pager message is not sent if the initial primary alert is acknowledged, or the user views the patient case within 60 seconds.

Case Not Activated Reminder Alert

Alert that is sent to all users who received the initial primary alert on EMS creation if the patient case is not activated within 5 minutes.

Secondary Alerts

Secondary alerts can now be silenced for your convenience. For example, you may only wish to know that a patient is inbound, but not be alerted for all the communications exchanges concerning a patient. 

Communications Alert

Communication alerts occur every time you have a text message or additional communication request (phone call or video call).

Update alert

Alerts come in for many patient status updates, but not for all of them. For instance, you may receive alerts for when a patient's CT is ready, or when the "ER Door" time is added. New "cards" or sections on the patient channel may have new information added and that data may prompt an update. If data is changed or added after initial data is placed, those also may not generate an alert.

Alerts grouped per patient

To reduce the clutter of alerts on iOS, you will now see alerts grouped per patient. 

Managing alerts

As a communications platform, Pulsara offers many different types of alerts to keep you on top of the latest information concerning your patients, and many different ways to manage those alerts.