What is HQ?
HQ is a browser-based command center that allows supervisors to monitor their units, view facility acknowledgement status, transport locations and ETA. HQ also allows viewing a detailed summary of case details including images and ECGs and supports sending and receiving team messages to and from the entire care team.
How do I find HQ?
EMS users can find the shortcut to HQ in the Pulsara MANAGER menu if they have the account level permission set. Contact us to get started.
Navigating HQ
Pulsara HQ includes patient filtering and viewing/upgrade details all from one screen. This guide provides an overview of the major components of the patient dashboard.
At a glance, the patient type, patient initials , age, gender, Unit, ETA, Destination and statuses can be seen for each patient.
The chief complaint defaults to visible on this screen, while the patient’s full name defaults to hidden. To hide the chief complaint or to make patient names visible, select the gear icon.
The View Patient Details button on each patient row contains the full details for a single patient (demographics, images, ECGs, audio clips, etc.)
From the patient details pane you can modify patient details. To view or modify other patient information, select the appropriate patient panel icon. The details pane includes a button to display a Patient Summary Report. This can be viewed for a quick summary or printed for handoff to other teams who may not be using Pulsara.
Filter the Patient List
Patients can be filtered by assignment and case type.
Filters can be mixed and matched to find the exact results of patients you need. Only patients that match all active filters will be shown in the dashboard
Click the “CLEAR” option next to any filter to remove it.
Collapse filters by clicking the filter category name to focus on the filters that are most important to you and reserve screen space for the most used filters. Click the category name again to reveal the filter options.
Sort patients by ETA, Type, and Newest using the options in the upper right.
Note: new patients sorted by creation time will appear at the top of the list by default.
Searching Patients
Search for patients by Patient Name, Age, Chief Complaint, Transport Destination, or EMS Unit. Searching for the patient’s name will display results even if only initials are shown on the patient list.
Patient List
The Patient List will display all active patients that have been created by users at the agency.
Stopped patients without a destination hospital are visible in the list for 1 hour.
If a destination hospital is selected, the patient will display for the length of time that the hospital has chosen to display stopped cases, up to 72 hours.