When time is of the essence, precious seconds can be saved by utilizing Message Templates in Pulsara. Message Templates can be added to patient channel conversations via the mobile app or from a web browser.
To create a message template log into Pulsara Manager, click EMS in the left-side menu and then click "Message Templates”.
On the next screen, click "+ Template".
Next, you will have three mandatory fields:
- The first is to assign the template to a patient channel type (STEMI, Cardiac Arrest, Stroke, Trauma, Sepsis, General, Behavioral Health, Obstetrics, Pulmonary Embolism, Surgical Emergency, Toxicology/Overdose, Shock / ECMO). Note: Message Templates must be created for each patient type. Creating a Message Template for STEMI will not make it available for Stroke or other patient types.
- Second is the subject line; the message title.
- Third is the actual message that will be sent.
Note: The message content supports the use of tappable URLs, email addresses, and physical addresses.
Once you have completed this information, click "Save".
Above the template, you'll see breadcrumbs or a trail of the pages you have visited to get where you are now. Click the one that says "Message Templates" to go back one page. Now you can see the template you created under the patient channel you used to create it.
For a list of Common EMS Message Templates, click here.