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March Product Update

Update Summary: 

Streamlined and More Consistent Patient List in Pulsara Web

 

What's changing

  • The Pulsara HQ page in Pulsara Web is being renamed “Patients” to create a more consistent experience across all Pulsara platforms. 
    • This means the HQ logo will no longer appear on the patient list.
  • Navigation Menu Updates:
    • Hospital Teams: The "HQ" navigation menu item will transition in two steps:
      • First, it will change to "Patients HQ."
      • Then, it will change to "Patients."
    • EMS Teams: The "My Patients" or “HQ” navigation menu item will also transition in two steps:
      • First, it will change to "Patients HQ."
      • Then, it will change to "Patients."
  • All users will see a “My Patients” filter on the patient list. It will be enabled or disabled based on account configuration.
  • Simplified Configuration for Admins:
    • EMS Accounts: The settings that controlled access to HQ have both been removed. Now, all EMS users will see the same patient list in Pulsara Web by default.
    • Hospital Accounts: The team setting that controlled hospital access to HQ has also been removed. Now, all hospital team members have access to the patient list in Pulsara Web by default.
    • The "My Patients" Filter Remains: The option to limit the patient list to "My Patients" is still available and configurable for each account.




                                                  Previous view for EMS users         

        EMS_old_nav_menu     

Previous view for healthcare facility users

 Hosp_Old_Navigation_Menu

New menu for all users

EMS_new_nav_menu

Web Patient List View Examples - EMS

Previous View

EMS_old_patient_list_limited_access_good

Updated View - adds filtering and sorting

EMS_new_limited_pt_list

Web Patient List View Examples - Facility

Previous View

HOSPITAL_old_Patient_List_Wide

Updated View - removes HQ logo, everything else is the same

HOSPITAL_New_Patient_List_Wide

 

Who’s impacted

  • All team members who are used to navigating to the patient list in Pulsara Web by looking for the HQ menu
  • All team members who are used to seeing the HQ logo on the patient list
  • EMS team members who previously did not have the “Can access HQ” permission will have an improved patient list experience with expanded filtering and sorting options, including filtering the patient list by Case Type, Condition, Test Status, Labels, or search terms. 

Why you’d use it

  • A more consistent patient list experience across Pulsara
  • Simplified account configuration
  • A more consistent end-user experience makes more features available to all team members

Rollout Timing

  • March 18th

Getting started

  • Admins: 
    • When configuring accounts, EMS admins no longer need to enable the permission to access HQ. Going forward, all team members will see the same fully functioning web patient list.
    • Admins no longer need to add the Team permission for facility team members to access HQ. All non-admin team members will now see the patient list when logging into Pulsara Web.
  • End Users: 
    • No action is required
    • In order to see the change immediately after release, log out and back into Pulsara Web

For more information about Pulsara web Patients area, view these articles:

Overview of the Patients Area for EMS Users

Overview of the Patients Area for Hospital Users

 

Activate Button Display Behavior Change

What's changing

  • The Activate button will be disabled and/or hidden for healthcare facility users when no teams are configured to alert other care team members at the facility
  • In most cases, the Activate button continues to display and is clickable to alert users about new patients

If your facility doesn't have a team configured to receive the notification about a patient activation, the product will reflect this in the following manner:

  • The Activate button on the web patient list will be disabled and display an explanatory tooltip.
  • The Activate button will not appear in the toolbar in the web patient details panel.
  • The Activate button will not appear in mobile when viewing an active patient. Instead, a Cancel or Stop button appears

 

           Disabled Activate button on web patient list            

       Web_Activate_PL_Tooltip         

    Hidden Activate button on details panel button bar  

 Web_Activate_Button_Details_Panel_New

Mobile Cancel or STOP button

Mobile_Cancel_button

Who’s impacted

  • Healthcare facility users who view and activate patients in Pulsara Web and Pulsara mobile

Why we made this change

  • For improved patient safety: we no longer show a clickable Activate button when it wouldn’t actually alert any downstream team members
  • To stop Pulsara activation reminder alerts for patients where activating wouldn’t actually alert anyone

Rollout Timing

  • This change was released across February and March of this year

Getting started

  • Admins: 
    • No action required
    • If this behavior is observed and unexpected, it may mean there is a mistake in Team configuration. Please contact Pulsara to look into possible changes to Team configuration.
  • End Users: 
    • No action required