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Overview of Pulsara Web for Hospital Organization Users

 

What is Pulsara Patients List?


NOTE: The web product area formerly called HQ is temporarily named Patients HQ. It will soon be changed simply to Patients.

Patients is a centralized area to view patients and edit details. Pre-registration, triage, team activation, patient messaging, and more can be performed using a desktop web browser.

 

How do I find the Patients area in Web?

To view the Patients area, click the Patients menu item which appears for all hospital organization team members.

If you have access to more than one facility in Pulsara, review How to Access Multiple Facilities in Pulsara Web. 

Call Status

Setting your call status in the Patients area will ensure that you are alerted when you should be for new patients being transported to or created at your facility.

NOTE: In order to receive alerts for patients, your browser must be configured to allow notifications for Pulsara. See Browser Alerting for instructions on how to set up alerts.

The My Call Status Window will appear on every login. 

The My Call Status Window allows users to toggle their call status for each listed team and schedule their next off-call time

Click the OFF button next to a team to go on-call for that team. The OFF button will change to green to indicate you are ON call for a team.

Prior to dismissing the My Call Status window and going on call, you will be asked to schedule off call/end shift time. 

You can choose from a selection of common shift durations or manually set the time your shift ends, setting your end time, and click “Go On Call/Shift” to receive using the 'Set Date/Time' field underneath.

 

After setting your end time, click “Go On Call/Shift” to receive patient alerts.

NOTE: It is possible to go on call without setting a shift end time by selecting “Don’t schedule an end time.” This is not recommended as it requires remembering to manually take yourself off call at the end of your shift.  

When logging out of Pulsara, there is no need to toggle yourself off call, if you have already scheduled this to occur automatically.

NOTE: If a scheduled next-off time is selected, the scheduled time will appear on the My Call Status screen next to the team name. The next-off time can be edited by clicking the clock icon.

Click on Continue to return to your current work in the patient list..

Going on-call in the  Patients area will also place you on call within the MOBILE app if you have previously logged into it.

NOTE: At the start of each shift, Pulsara highly encourages users to send themselves a Test Alert to ensure alerts for actual patients appear and are heard as needed.

If you need to view or edit call status information in Pulsara at any time during your shift, click the bell notification in the upper right corner of the screen.

Navigating the Patients Screen

The patient list includes patient filtering, sorting, and details all from one screen. This guide will provide an overview of the major components of the patient dashboard.

The patient list displays the following for each patient: type, Age, Gender, Chief Complaint, Notes, Method of Arrival, ETA, and location status, Room, Patient Identifier (often called MRN).

The view patient button on each patient row opens the patient details panel which allows for viewing and editing the full details for a patient (demographics, images, audio clips, etc.). The patient details panel also allows viewing and adding to the patient Conversation, seeing the full patient care team and their acknowledgement status, and provides access to patient Requests showing all entities involved with patient care. 

Notifications for New Patients

When a care team member receives an alert a new row will appear in the patient list. The new patient row will flash red until it is clicked.

The new patient indicator shows the number of new (unacknowledged) patients and whether they are hidden by the filters currently in effect. It also lets you know there are new patients even when they are scrolled out of view. 

The logged-in Pulsara team member is added to the patient care team and alerted about a patient in one of two scenarios:

  1. A new patient is created, and one of the teams they are on call for is alerted. For example, if they are on call for an alerted team about incoming EMS Trauma patients, and EMS creates a Trauma patient for the facility, the Patients area will display an alert and a new red flashing row for the patient.
  2. When the logged in Pulsara team member is off-call, but is explicitly assigned to the patient via the Update Team screen.

Acknowledging a New Patient Alert

To acknowledge a new patient alert, click on the red flashing row. This action stops the flashing and lets the care team know you are aware of the patient. This action also updates the Team screen to show a green check mark next to your name to show other team members that you have acknowledged the patient.

Acknowledgment of EMS is a separate action in web patient list. To send an acknowledgment to EMS, click on the red ambulance icon. 

Once clicked, the ambulance button turns green to indicate that you have communicated that your hospital knows EMS is delivering the patient.

If you see a message that acknowledgment cannot be sent to EMS, please ensure you are on call for the team that allows EMS acknowledgment.

Activating Facility Teams

To activate facility teams for new patients, click on the red checkmark on the desired patient row.  The checkmark will turn green when the teams are activated.

NOTE: If there are no teams at the facility for the case type that have any activation events selected, the case will not be able to be activated.

Setting ED Arrival, Reg #, and Room Number

Set ED Arrival for your team by clicking on the clock icon in the patient row. Then, enter the ED Arrival time in the menu that appears. Capturing this metric is critical for both the patient’s journey at your facility and for utilizing the full power of Pulsara.

Click on the empty area next to the Room or MRN  to enter this data for your patient.  Press enter or click the checkmark to save these fields.

Filtering and Sorting Patients

The patient list  can be filtered by Assignment, Case Type, Status, MOA, Consults, Transfers and Handoffs, Condition, Test Status, and Create Date

Filters can be mixed and matched to find the exact results of the patients you need. Only patients that match all active filters will be shown in the dashboard.

Use the ‘clear’ option next to any filter to remove it.

If your job role involves managing inbound EMS patients, the MOA: EMS filter can help limit your dashboard view to only the patient(s) you need to see.

Collapse filters by clicking the filter category name to focus on the filters that are most important to you and reserve screen space for the most used filters. Click the category name again to reveal the filter options.

Created Date Filter defaults to created within the last 30 days. The created date filter helps reduce the patient list by displaying only patients created within the selected time period. 

The patient list allows sorting by ETA, Type, and Newest. Note that new patients sorted by creation time will appear at the top of the list by default. 

 

Searching Patients

Search for patients by Name, Age, Chief Complaint / Notes, or organization. Searching covers inbound and outbound entity names to find specific organizations delivering or receiving patients.

You can display patients' full names by clicking on the gear icon below the search bar and selecting “Show Patient Names.”

Choose ‘Show Names” in the prompt that appears.

Show the Chief Complaint / Notes

The Chief Complaint / Notes will appear by default in the patient list. Up to 17 characters will be displayed in the list. To view the entire Chief Complaint / Notes, mouse over the field in the list or click to view it in the Patient Details panel.

Disable the Chief Complaint / Notes display by clicking the Gear icon in the upper right and choosing Hide Chief Complaint / Notes from the menu.

To edit, click on the patient list field or click Edit when viewing the details panel.