Note: Browser app alerting requires Google Chrome or Microsoft Edge on a computer.
Log in to the Pulsara browser app as a user that has access to Pulsara HQ.
A prompt should appear in the upper left of your browser to allow notifications from the Pulsara website.
Click on Allow.
Send a Test Alert
Click on the Send Test Alert button and choose an alert type.
Confirm you can see the test alert. If alert sound is toggled on, verify that you hear the sound, and adjust your computer sound volume to your preference.
To stop the sound, simply click on the test alert.
If the test alert does not appear, continue with the steps below, or see our Troubleshooting guide to ensure alerts will be received at your computer.
Configuring your browser to receive alerts
If you were not prompted by your browser to allow notifications, you’ll need to set this up in the browser’s settings.
Configuring Chrome to receive alerts
To receive alerts in Chrome, navigate to the site settings. This can be accessed by clicking the lock on the far left side of the URL, and selecting “Site settings”.
Alternatively, site settings can be accessed by:
(1) clicking the three dots on the far right side of the browser window,
(2) opening up “Settings”
(3) selecting “Security and Privacy” on the left, (4) opening up “Site Settings” from the list, and then locating the site settings for pulsara.com.
Once in the site settings for the Pulsara browser app, find the “Notifications” setting. To enable notifications in Chrome, simply select “Allow” from the dropdown menu.
Configuring Microsoft Edge to receive alerts
To receive alerts in MS Edge, navigate to the site settings. This can be accessed by clicking the lock on the far left side of the URL (web address). Confirm that the dropdown next to notifications has “Allow” selected.
You can also verify notifications are allowed for Edge under “Permissions for this site”. The option menu for Notifications should say “Allow”.
After allowing notifications, refresh the page to see the changes. The call status icon should turn from Red to Green to indicate that alerts are allowed for this web browser.
Before enabling notifications for your browser (red icon):
After enabling notifications for your browser (green icon):
If the call status icon appears gray, this indicates you are not on call for any teams to receive alerts. Click the bell to adjust your Call Status.
Click the OFF button to go on call for desired teams. The call status icon will now turn green.
Windows System Settings for receiving alerts
By default, Windows should send alerts to your desktop. If you are not receiving alerts, please see our Troubleshooting guide.
Turn On/Off Sound for Alerts
Click the bell notification icon to change alert settings.
Alerts will only be delivered with sound if the “Alert sound” toggle is turned on. When this is the case, all new patient alerts will be delivered with a high-intensity alert sound.
To make the sound stop, simply click the notification.
To turn off all Pulsara HQ alert sounds, change the “Alert sound” toggle setting to “OFF”.
Sound settings are controlled on the browser of each computer. If you use multiple computers, set your Alert sound preference for each computer.
Acknowledging Alerts
- Patient alerts are acknowledged by clicking the flashing red row in the Pulsara HQ patient list.
- Clicking the notification will open Pulsara HQ in your web browser. If HQ is not currently open, a new browser tab with the Patient List in HQ will open.
Stopping Alert Sounds
Alert sounds can be stopped by:
- Clicking the OS-level notification.
- Clicking the flashing red row for the new patient.
No other action happens when acknowledging an alert from HQ.
- To acknowledge EMS, click the ambulance icon on the row.
- To activate the patient, click the activation icon in the patient row.
Working with Patient Alerts
- Users’ call status will remain unchanged when they log out of the browser app.
- Only new patient alerts will be delivered to the browser app. All other alerts, such as those for messages and new images, will only be sent to mobile devices. This helps avoid over-alerting in busy environments.
Alert sounds will not override other sounds playing on your computer, and other sound sources will play simultaneously.
Alerts and Notifications
Alerts are created in the Pulsara system, and a notification is the message received on your mobile device or on your computer. The Browser App and Pulsara HQ do not receive other Patient Alerts.
Having other issues with your alerts? Please see our Troubleshooting guide for more tips.