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  2. Device Configuration
  3. Additional Android Configurations

Android Notification Settings

This article will walk you through Android Notification Settings and also give you some troubleshooting techniques for alerts.

  • Images and steps in this document were taken using a Samsung Galaxy S22+ running Android version 14.0.0 on One UI 6.0. Experience may vary based on Android device.
  • Notice for Android Users Who Utilize Pulsara Video Calling
    • In Android OS version 14, a new permission is required for the Pulsara main app or Pulsara Patient to see incoming Pulsara Calls when they are received with the device locked/asleep
    • The permission allows incoming calls to display so they can be seen easily
    • The permission is called “Full-screen alerts” (Samsung) or “Allow full-screen notifications (Pixel)
    • Review the settings for Enabling Full-Screen alerts/notifications

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1. Access your settings: To access the settings on your phone, swipe from the top of the screen down or find the settings icon in your All Apps.

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2. Tap on "Apps". Sometimes this is called Applications Manager.

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3. Navigate to Pulsara

4. Tap Notifications 

Ensure notifications are enabled, and sound and vibration are on.

Android allows for notifications to be set by category. We recommend ensuring all notifications are enabled. Some notification settings with new software versions have moved. If you don’t see “Notification Categories”, review managing notification categories.  

To change the alert tone of a specific alert, select the notification category and update the sound. 

After ensuring all alerts are toggled on, set vibrate to on.

Note: The above image shows that vibrate is off. Simply slide the toggle to enable vibrate when alerted.

For a more prominent secondary alert, enable "Show as pop-up" for any secondary notification.  

To enable "Show as pop-up" for any secondary notification channel, open up the main phone OS Settings.  Navigate to Apps->Pulsara->Notifications.  Select any secondary notification channel (for example Team Messages) and slide the toggle next to "Show as a pop-up".  Enabling this feature will provide in-app notifications that look like this

PopUp-1

Note: Primary alerts are automatically set to show as a pop-up by default.  

Troubleshooting: With Android, if you change your default sound you will lose your ability to set the default Pulsara Alert sounds. If you change your default sounds and would like to use the Pulsara Alert sounds (which we highly recommend), you will need to clear the storage on the application to reset Pulsara to its default state. Do this by opening the Application Info page and click on Storage:

Then, tap on Clear storage. Doing this will require you to log back in, but it will restore the application to its original state, and you will have access to the Pulsara Default Sounds.

Managing Notification Categories

If you have a newer device, notification categories may not show as an option for Pulsara as seen above. To manage notification categories for Pulsara follow the following steps.


  1. Open the Settings app on your phone.
  2. Tap Notifications.

3.  Tap Advanced settings.

4.  Scroll to the bottom of the page and enable Manage notification categories for each app.

5.  Go back to the main Settings screen.
6.  Scroll down and tap Apps.
7.  Locate and select Pulsara.
8.  Tap Notifications.
9.  Tap Notification categories.

We recommend ensuring all notification categories are enabled to alert, and that shows as a pop-up is selected. 

Enabling Full-Screen alerts/notifications 

In Android OS version 14, a new permission is required for the Pulsara main app or Pulsara Patient to see incoming Pulsara Calls when they are received with the device locked/asleep

The permission allows incoming calls to display so they can be seen easily

The permission is called “Full-screen alerts” (Samsung) or “Allow full-screen notifications (Pixel)

To enable full-screen alerts/notifications complete the following steps for the device in use.

For Samsung

  1. Navigate to the device settings app
  2. Select Apps
  3. Click the vertical "..." button
  4. Select Permission manager
  5. Select Special Access
  6. Select Full-screen alerts
  7. Toggle on Full-screen alerts for Pulsara

For Google Pixel

  1. Navigate to the device settings app
  2. Select App notifications 
  3. Select Pulsara
  4. Scroll to the bottom of the settings page
  5. Allow full-screen notifications