Android Notification Settings

This article will walk you through Android Notification Settings and also give you some troubleshooting techniques for alerts.

  • Images and steps in this document were taken using a Samsung Galaxy S8 running Android version 8.0.0 and Samsung Experience version 9.0 and may vary based on android device.
  • Pulsara is not presently compatible with Android Auto. While using Android Auto, it is possible for you to miss audio notifications. If you have questions about this, please reach out to your Pulsara Technical Support Team.

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1. Access your settings: To access the settings on your phone, swipe from the top of the screen down or find the settings icon in your All Apps.

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2. Tap on "Apps". Sometimes this is called Applications Manager too.

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3. Tap Notifications:

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4. Navigate to Pulsara for Alerts: Android allows for varying diversity in alert notifications. We recommend setting up the alerts as seen in the following images. Ensure all Alerts are toggled to on.

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5. Alerts Continued: Android allows for the optimization of alerts by groups. Continue to ensure that all alerts are toggled on.

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6. Alerts Continued and Vibrate Option: After ensuring all alerts are toggled on, also set vibrate to on as well.

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Note: The above image show vibrate is off. Simply slide the toggle to enable vibrate when alerted.

With Pulsara version 10.13, we have enhanced the in-app notifications.  With this, for a more prominent secondary alerts, enable "Show as pop-up" for any secondary notification.  

To enable "Show as pop-up" for any secondary notification channel, open up your main phone OS Settings.  Navigate to Apps->Pulsara->Notifications.  Select any secondary notification channel (for example:  Team Messages) and slide the toggle next to "Show as pop-up".  Note, that you do not have to do this with any primary alerts.  Primary alerts are set to show as pop-up by default.  Enabling this feature will provide in-app notifications that look like this:

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Troubleshooting: With Android, if you change your default sound you will lose your the ability to set the default Pulsara Alert sounds. If you change your default sounds and would like to use the Pulsara Alert sounds (which we highly recommend), you will need to clear the storage on the application to reset Pulsara to it's default state. Do this by opening the Application Info page and click on Storage:

 

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Then, tap on Clear storage. Doing this will require you to log back in, but it will restore the application to its original state and you will have access to the Pulsara Default Alerts:

 

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