Primary alerts are the first alert sent to a user for a case. Acknowledging alerts is a critical step in letting the rest of the team know you’re aware of the patient.
Alerts can appear on your mobile device in a few different ways. On a locked screen, an unlocked screen, or with Pulsara running in the foreground.
iOS alert examples:
(Left) - Alert received when the device is locked
(Right) - Alert received when the device is unlocked and Pulsara is running in the foreground or background.
Android alert examples:
Alert behavior can vary in Android, depending on the device and the Android version. If your screen appears dim, navigate to the notification area to see the alerts.
(Left) - Alert received when Pulsara is running and open.
(Right) - Alert received when the screen is unlocked.
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Alerts for new patient cases on Pulsara Web can vary depending on the web browser and operating system. When a primary alert is received Pulsara will display a pop-up notification in the upper right corner of the screen. Within Pulsara HQ the new patient will also flash red. To acknowledge the alert, the Pulsara HQ user must click anywhere on the patient channel (the flashing red row).
Notification Sounds
The alert will sound up to 30 seconds but will stop sounding sooner if acknowledged or silenced. Silencing the alert will only temporarily stop the sound, the patient will not be acknowledged in Pulsara.
On Mobile, (Alerts can be silenced with the power button, by swiping away the notification, or by pressing the volume down button once on iOS or twice on Android.)
On the web, alerts can be silenced by clicking on the pop-up banner notifications.
If you do not acknowledge the patient, you’ll continue receiving an alert about this patient every two minutes until the patient is acknowledged. Note: on Pulsara web, repeat reminder alerts will not be sent.
Different Ways to Acknowledge a New Patient Alert
Unless the Pulsara app is already open and visible (in the foreground), depending on your organization's security policy, you may need to enter your PIN after typing or swiping the incoming alert Note: you do not need to enter a PIN to access Pulsara HQ.
If your device is locked or asleep, after tapping on the alert then you’ll be brought to the patient in Pulsara, and the patient will be acknowledged.
If Pulsara is already open, the alert will appear for a few moments before it hides (on iOS this depends on how alerts are configured). If an alert hides before you can see it, don’t worry you can always open it from the notification area.
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If you miss the first alert, you can also acknowledge the patient from within Pulsara by going to the list of patients and tapping on the patient. Patients that appear green in the list have not been acknowledged by you.
Acknowledging patient alerts swiftly and accurately can improve team communication and patient outcomes by letting others know that you are aware of the patient.